Prior to your appointment you will need to gather the required documents (as listed below) and get them to us before the morning of your appointment.  Also, check out our new ReadyQue feature.  We have listed below the ways you can get your information to us.

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What will I need to provide before my appointment?

  • Photo ID for primary applicant

  • Copies of Social Security cards, or verification of citizenship for all household member

  • Proof of income for all household members 18 years or older for a minimum of the past 30 days

  • For seasonal or self-employed individuals, please provide proof of income for 12 months

  • Any supporting documentation to demonstrate need

To receive Rental Assistance, you will also need to provide:

  • Eviction or past due rent notice. Notice should include total amount due (including fees)

  • If moving to a new location, justification for the move (i.e. currently homeless, living with another family and not sufficient space etc.)

  • Landlord contact information and lease agreement


To receive Mortgage Assistance, you will also need to provide:

  • Notice of late mortgage payment (including taxes and insurance)

To receive Utility Assistance, they will also need to provide:

  • Copy of utility bill demonstrating the account has been shut off, is in disconnect status or is past due

What will I need to provide during my appointment?

  • Names and Dates of Birth of all household members

  • Explanation of hardship due to the COVID-19 pandemic

  • Additional documents may be required depending on the type of assistance and the individual situation.

REMINDER- All appointments are currently done over the phone due to the COVID-19 pandemic.  You must be available by phone at the time of your appointment. 

To make your appointment move more quickly, you can print, complete, and submit the following Intake Application with your required documents.

Documents can be:

Scanned and Emailed To:

Faxed To:


Mailed To:


4200 State Road

Ashtabula, OH 44004

Drop Off At The Following: (8 am-4 pm M-F)

6920 Austinburg Road, Ashtabula

4200 State Road, Ashtabula

Or At One Of The Following Partner Organizations:

(They can assist you with sending your required documents to us (i.e. scanning, emailing, copying, obtaining documents needed)

Orwell Area (Call for hours)

Country Neighbor 440-437-6311

39 South Maple Street, Orwell, OH 44076


Andover Area (Call for hours)

Country Neighbor Andover 440-689-0026

181 South Main Street, Andover, OH 44003


Conneaut Area (Call for hours)

Conneaut Human Resource Center 440-593-5273

327 Mill Street, Conneaut, OH 44030


Ashtabula Area (Call for hours)

Catholic Charities 440-992-2121

4200 Park Avenue, 3rd Floor, Ashtabula, OH 44004


Ashtabula City Municipal Building 440-992-7118

Planning & Community Development Office

4717 Main Avenue, Ashtabula, OH 44004

© 2014 Ashtabula County Community Action Agency. Proudly created with

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