Prior to your appointment you will need to gather the required documents (as listed below) and get them to us before the morning of your appointment. Also, check out our new ReadyQue feature. We have listed below the ways you can get your information to us.
What will I need to provide before my appointment?
Photo ID for primary applicant
Copies of Social Security cards, or verification of citizenship for all household member
Proof of income for all household members 18 years or older for a minimum of the past 30 days
For seasonal or self-employed individuals, please provide proof of income for 12 months
Any supporting documentation to demonstrate need
To receive Rental Assistance, you will also need to provide:
Eviction or past due rent notice. Notice should include total amount due (including fees)
If moving to a new location, justification for the move (i.e. currently homeless, living with another family and not sufficient space etc.)
Landlord contact information and lease agreement
To receive Mortgage Assistance, you will also need to provide:
Notice of late mortgage payment (including taxes and insurance)
To receive Utility Assistance, they will also need to provide:
Copy of utility bill demonstrating the account has been shut off, is in disconnect status or is past due
What will I need to provide during my appointment?
Names and Dates of Birth of all household members
Explanation of hardship due to the COVID-19 pandemic
Additional documents may be required depending on the type of assistance and the individual situation.
REMINDER- All appointments are currently done over the phone due to the COVID-19 pandemic. You must be available by phone at the time of your appointment.
To make your appointment move more quickly, you can print, complete, and submit the following Intake Application with your required documents.
Documents can be:
Scanned and Emailed To:
4200 State Road
Ashtabula, OH 44004
Drop Off At The Following: (8 am-4 pm M-F)
6920 Austinburg Road, Ashtabula
4200 State Road, Ashtabula
Or At One Of The Following Partner Organizations:
(They can assist you with sending your required documents to us (i.e. scanning, emailing, copying, obtaining documents needed)
Orwell Area (Call for hours)
Country Neighbor 440-437-6311
39 South Maple Street, Orwell, OH 44076
Andover Area (Call for hours)
Country Neighbor Andover 440-689-0026
181 South Main Street, Andover, OH 44003
Conneaut Area (Call for hours)
Conneaut Human Resource Center 440-593-5273
327 Mill Street, Conneaut, OH 44030
Ashtabula Area (Call for hours)
Catholic Charities 440-992-2121
4200 Park Avenue, 3rd Floor, Ashtabula, OH 44004
Ashtabula City Municipal Building 440-992-7118
Planning & Community Development Office
4717 Main Avenue, Ashtabula, OH 44004